Careers

Background:
The Specialty Life Insurance call center is a Sales driven environment specializing in industry leading products services sales delivery. The role of the Team Coach is to coach, develop, motivate Advisor’s agents to achieve ultimate individual and team performance. Additionally, the Team Coach will help Canada call centre to achieve monthly and quarterly goal. Team coach will spend more than 50% of Time Coaching, supervising, and monitoring progress of advisors on the Managers team, and remaining time provide sales contributions to the team overall objectives.

Basic Function:

• Supervise, and coach a group of advisors.
• Monitors team performance, analyses and provides required reports to Direct manager.
• Organize and co-ordinate schedules and daily advisor team activities.
• Responsible for supporting and assisting with managing, training and guiding call centre to their direct team manager.
• Involved in rotation floor management and monitoring activities.
• Provides support, reporting and resolves problems and complaints.
• Responsible for Sales production 40-50% contribution of individual sales targets.

Duties Performed:

• Supervises, reviews quality and sales performance of advisors team.
• Acts as a source of information and answers agents questions, assigns tasks, follows up and gives instructions as necessary.
• Carries out agent supervision, training and reviews, inbound and outbound, including;
  • Conducting monthly sales performance reviews with each agent.
  • Lead by example including supporting with calling activity as needed
  • Identifying and agreeing individual development plans and following up to monitor and encourage progress.
• Attends to, follows up and resolves customer complaints.
• Carries out performance monitoring, measurement and evaluation of all agents to improve efficiency, sales effectiveness, and productivity.
• Ensure that team members obtain the appropriate training and support to best apply their knowledge and skills on the job.
• Performs other similar or related duties, as assigned, such as updating databases, coordinating activities related to repair and maintenance of equipment, ordering materials and supplies.
• Set monthly coaching plan to improve induvial and team results.
• Work closely with Quality assurance team to improve team results.

Supervisory Responsibility:

• Provide work direction and guidance to call centre agents
• Creates effective channels of communication and encourages agent feedback.
• Chairs and facilitates team meetings to disseminate relevant information to help agents carry out their role effectively.

Education, skills, experience, and behavioural Requirements:

• 2 years call centre experience with at least one year of supervisory experience and leading teams (Call Centre leadership preferred).
• Knowledge of individual life insurance industry is an asset.
• Excellent communication, leadership and interpersonal skills.
• Excellent command of English (French desirable).
• Good knowledge of Microsoft Office.
• Demonstrate high degree of maturity and emotional intelligence.
• Acts as an exemplary role model in all aspects of a sales performance driven call centre.
• Ability to work any assign shift and able to be in charge in the absent of Qualifier’s manager.

Background:
The Specialty Life Insurance call centre is a Sales driven environment specializing in industry leading products services sales delivery. The role of the Team Coach is to coach, develop, motivate Qualifier’s agents to achieve ultimate individual and team performance. Additionally, the Team Coach will help Canada call centre to achieve monthly and quarterly goal. Team coach will spend more than 50% of Time Coaching, supervising, and monitoring progress of Qualifiers on the Managers team, and remaining time provide sales contributions to the team overall objectives.

Management role therefore no overtime time will be payable in this position.

Basic Function:

• Supervise, and coach a group of Qualifiers.
• Monitors team performance, analyses and provides required reports to Direct manager.
• Organize and co-ordinate schedules and daily Qualifier team activities.
• Responsible for supporting and assisting with managing, training and guiding call centre to their direct team manager.
• Involved in rotation floor management and monitoring activities.
• Provides support, reporting and resolves problems and complaints.
• Responsible for Sales production 40-50% contribution of individual sales targets.

Duties Performed:

• Supervises, reviews quality and sales performance of Qualifier team.
• Acts as a source of information and answers agents questions, assigns tasks, follows up and gives instructions as necessary.
• Carries out agent supervision, training and reviews, inbound and outbound, including;
  • Conducting monthly sales performance reviews with each agent.
  • Lead by example including supporting with calling activity as needed
  • Identifying and agreeing individual development plans and following up to monitor and encourage progress.
• Attends to, follows up and resolves customer complaints.
• Carries out performance monitoring, measurement and evaluation of all agents to improve efficiency, sales effectiveness, and productivity.
• Ensure that team members obtain the appropriate training and support to best apply their knowledge and skills on the job.
• Performs other similar or related duties, as assigned, such as updating databases, coordinating activities related to repair and maintenance of equipment, ordering materials and supplies.
• Set monthly coaching plan to improve induvial and team results.
• Work closely with Quality assurance team to improve team results.

Supervisory Responsibility:

• Provide work direction and guidance to call centre agents
• Creates effective channels of communication and encourages agent feedback.
• Chairs and facilitates team meetings to disseminate relevant information to help agents carry out their role effectively.

Education, skills, experience, and behavioural Requirements:

• 2 years call centre experience with at least one year of supervisory experience and leading teams (Call Centre leadership preferred).
• Knowledge of individual life insurance industry is an asset.
• Excellent communication, leadership and interpersonal skills.
• Excellent command of English (French desirable).
• Good knowledge of Microsoft Office.
• Demonstrate high degree of maturity and emotional intelligence.
• Acts as an exemplary role model in all aspects of a sales performance driven call centre.
• Ability to work any assign shift and able to be in charge in the absent of Qualifier’s manager.

As a Sales Manager you will be responsible for team and individual performance as related to obtaining revenue goals and business objectives. This will include identifying key performance drivers and activities as well as addressing any corrective measures that promote team and individual success and growth.

Responsibilities:

• Monitor real time outbound and inbound queue performance and address areas of concern as they occur
• Work with leadership group to provide constant feedback regarding product, systems, or tools and how each can be improved to best meet and support the needs of the Insurance Contact Centre
• Engage with leadership team to create processes for tracking and documenting sales team activities
• Monitor activities of sales agents and ensure systems and tools are being utilized in order to create best possible business and revenue outcomes
• Effectively use telecom systems, reporting tools, and coaching sales agents to ensure productivity, effectiveness and desired business and revenue outcomes
• Proactively influence team culture by providing ongoing meetings that encourage feedback and participation for all team members
• Work with sales operations and training to ensure ongoing improvements and feedback are included and presented to the entire sales staff as applicable
• Actively listen and coach sales team to help them overcome any sales-related challenges that can impede team or individual goals. This may include messaging, discovery techniques, organizational skills, communication skills etc.
• Provide ongoing activity and sales reports to the leadership team as directed
• Design business process improvements
• Work among cross-departmental teams on new business iniatives

Responsibilities:

• Fluently bilingual, both written and spoken (French-English)
• Flexible hours of work, must be able to work in a 7 day a week call centre operation
• Management experience required, previous experience in a call center environment preferred
• Knowledge and understanding of call center performance metrics in an Outbound and Inbound sales structure
• Experience with basic financial analysis (cost-effectiveness, cost-benefit, etc.)
• Solid organizational and leadership skills
• Strong problem-solving ability
• Excellent listening, interpersonal, written and oral communication skills
• Deep understanding of Individual Life and Health insurance products
• Working within sales environment and sales objectives
• Post-secondary education or equivalent business experience is ideal
• Previous sales and/or retention experience
• Bilingual (English/French) communication skills considered an asset
• 2 years of experience in a call center and/or in a customer service department
• 2 years of experience in sales and/ or in retention
• Ability to maintain composure under pressure or in stressful situations

Background
The Specialty Life Insurance call centre is a Sales driven environment specializing in industry leading products services sales delivery. The role of the Team Leader is to coach, develop, motivate Qualifier’s agents to achieve ultimate individual and team performance. Additionally, the Team Leader will help Canada call centre to achieve monthly and quarterly goal.

About the position:
Basic Function:

• Onboard, develop and coach agents within the team.
• Monitors contact centre performance, analyses and provides required reports to Direct manager.
• Organize and co-ordinate schedules and daily qualifier team activities.
• Responsible for supporting and assisting with managing, training and guiding call centre agents.
• Provides support, reporting and resolves problems and complaints.
• Working with entire team to achieve Qualifiers and call centre targets.
• Delivery of customer experience excellence within the Retention Team and other call centre agents.

Duties Performed:

• Supervises, reviews quality and sales performance of qualifier team.
• Acts as a source of information and answers agents questions, assigns tasks, follows up and gives instructions as necessary.
• Carries out agent supervision, training and reviews, inbound and outbound, including.
  • Conducting monthly sales performance reviews with each agent.
  • Lead by example including supporting with calling activity as needed
  • Identifying and agreeing individual development plans and following up to monitor
    and encourage progress.
• Attends to, follows up and resolves customer complaints.
• Carries out performance monitoring, measurement, and evaluation of all agents to improve efficiency, sales effectiveness, and productivity.
• Ensure that team members obtain the appropriate training and support to best apply their knowledge and skills on the job.
• Performs other similar or related duties, as assigned, such as updating databases,coordinating activities related to repair and maintenance of equipment, ordering materials and supplies.
• Set monthly coaching plan to improve induvial and team results.
• Work closely with Quality assurance team to improve team results.

Supervisory Responsibility:

• Provide work direction and guidance to call centre agents
• Creates effective channels of communication and encourages agent feedback.
• Chairs and facilitates team meetings to disseminate relevant information to help agents carry out their role effectively.

Education, skills, experience, and behavioural Requirements:

• 2 years call centre experience with at least one year of supervisory experience and leading teams (Call Centre leadership preferred).
• Knowledge of individual life insurance industry is an asset.
• Excellent communication, leadership, and interpersonal skills.
• Excellent command of English (French desirable).
• Good knowledge of Microsoft Office.
• Demonstrate high degree of maturity and emotional intelligence.
• Acts as an exemplary role model in all aspects of a sales performance driven call centre.
• Ability to work any assign shift and able to be in charge in the absent of Qualifier’s manager.

About us:
At Speciality Life Insurance, we pride ourselves on being one of the largest Canadian independently owned Third Party Administrators. We offer comprehensive Life Insurance products that have helped over 250,000 Canadians with their financial and life planning needs. Our team of highly motivated and knowledgeable professionals have been proudly helping Canadian consumers with trusted advice for over 11 years.

We hire individuals based not only on their expertise, but also on their passion for helping others, and those who live by our core values every day. Our employees are amazing:  professional, proactive, and passionate.

Specialty Life is also committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Please let us know if you require accommodation at any stage of the recruitment process.

If this sounds like it might be a fit, we encourage you to apply!

Job Description

As a Regional Sales Director, reporting to the Vice President, Individual Insurance Distribution, you will be accountable for regional sales and marketing support for SLi concepts and offerings to our distributors and advisors in your region. In this role, you will closely cooperate with other departments to achieve excellence in current and future projects and will be challenged to make a difference by using the best technologies and methodologies in the industry.

Main Responsibilities

• Market share growth and sales generation
  Maintain and strengthen existing relationships and establish new relationships with distributors and advisors
• Support and train distributor partners and advisors using various available online tools and in-person
• Develop, prepare and deliver presentations and seminars within regional and national distribution partners to increase awareness of SLi, life insurance market trends and other market space solutions
• Provide sales strategies, concepts and marketing ideas to financial advisors, distribution partners, internal support staff and other SLi sales channels
• Generate, analyze, understand and implement reporting to achieve an overall higher efficiency ratio between sales and activities
• Initiate and follow up with sales communications on a timely basis, identifying new sales opportunities and answering questions about SLi Insurance and other related market space solutions
• Proactively prospect and identify advisors and distribution partners who are yet familiar with our portfolio
• Participate and represent SLi in the most reputable manner in company’s and various distribution partners events

Managing, strategizing, and planning

• Develop, maintain, and utilize current understanding and expertise of market space, competitive intelligence, product and technological trends
• Update daily activities and maintain accurate records within the CRM system on a timely basis
• Partner, plan and strategize with existing wholesaling teams and other partnering organizations to achieve higher ratio efficiency between sales and activities
• Collaborate, share and cooperate with other wholesalers, departments and other SLi sales channels, to share business ideas and achieve excellence in current and future projects
• Develop and share your business plans to Vice President Individual Insurance Distribution and other relevant departments

Education and Experience:

• At least 3 years of wholesaling, insurance sales or related entrepreneurship practice experience
• LLQP or in the process of getting LLQP
• Current knowledge of insurance distribution landscape and existing solid relationship with relevant insurance distribution accounts (MGAs)
• Previous experience with or in-depth knowledge of the no medical life insurance market.
• Comfortable with technology and Social Media
• Customer and results-focused
• Excellent analytical, problem solving, innovative marketing and decision-making skills
• Excellent Presentation skills and ability to speak in public
• Ability to multi-task and pay attention to details
• Flexible and able to easily prioritize to meet business objectives
• Strong interpersonal and relationship-building skills
• Excels in a collaborative and challenging environment with a strong desire to win
• Excellent oral and written communication skills

Candidate should be willing to…

• Travel when essential
• Work extended hours when necessary
• Efficiently perform all tasks from remote locations when required

Specialty Life is also committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Please let us know if you require accommodation at any stage of the recruitment process.

Apply Now

Job Description

As a Regional Sales Director, reporting to the Vice President, Individual Insurance Distribution, you will be accountable for regional sales and marketing support for SLi concepts and offerings to our distributors and advisors in your region. In this role, you will closely cooperate with other departments to achieve excellence in current and future projects and will be challenged to make a difference by using the best technologies and methodologies in the industry.

Main Responsibilities

• Market share growth and sales generation
  Maintain and strengthen existing relationships and establish new relationships with distributors and advisors
• Support and train distributor partners and advisors using various available online tools and in-person
• Develop, prepare and deliver presentations and seminars within regional and national distribution partners to increase awareness of SLi, life insurance market trends and other market space solutions
• Provide sales strategies, concepts and marketing ideas to financial advisors, distribution partners, internal support staff and other SLi sales channels
• Generate, analyze, understand and implement reporting to achieve an overall higher efficiency ratio between sales and activities
• Initiate and follow up with sales communications on a timely basis, identifying new sales opportunities and answering questions about SLi Insurance and other related market space solutions
• Proactively prospect and identify advisors and distribution partners who are yet familiar with our portfolio
• Participate and represent SLi in the most reputable manner in company’s and various distribution partners events

Managing, strategizing, and planning

• Develop, maintain, and utilize current understanding and expertise of market space, competitive intelligence, product and technological trends
• Update daily activities and maintain accurate records within the CRM system on a timely basis
• Partner, plan and strategize with existing wholesaling teams and other partnering organizations to achieve higher ratio efficiency between sales and activities
• Collaborate, share and cooperate with other wholesalers, departments and other SLi sales channels, to share business ideas and achieve excellence in current and future projects
• Develop and share your business plans to Vice President Individual Insurance Distribution and other relevant departments

Education and Experience:

• At least 3 years of wholesaling, insurance sales or related entrepreneurship practice experience
• LLQP or in the process of getting LLQP
• Current knowledge of insurance distribution landscape and existing solid relationship with relevant insurance distribution accounts (MGAs)
• Previous experience with or in-depth knowledge of the no medical life insurance market.
• Comfortable with technology and Social Media
• Customer and results-focused
• Excellent analytical, problem solving, innovative marketing and decision-making skills
• Excellent Presentation skills and ability to speak in public
• Ability to multi-task and pay attention to details
• Flexible and able to easily prioritize to meet business objectives
• Strong interpersonal and relationship-building skills
• Excels in a collaborative and challenging environment with a strong desire to win
• Excellent oral and written communication skills

Candidate should be willing to…

• Travel when essential
• Work extended hours when necessary
• Efficiently perform all tasks from remote locations when required

Specialty Life is also committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Please let us know if you require accommodation at any stage of the recruitment process.

Apply Now

Who we are:
Specialty Life Insurance (SLi) is one of the largest Canadian independently owned InsurTech companies, who not only researches, designs, prices and engineers individual life insurance product and unique processes, we also perform all aspects of policy issuance, premium collection, commissions management and inforce services (basically everything, but pay the claim – that is done via our select reinsurance and carrier partners).

With over 12 years in the business, we offer comprehensive Life Insurance products that help the widest possible range of Canadians with their life insurance needs. Over 250,000 Canadians a year have relied on our products and the advice we help facilitate.

We look to hire individuals based not only on their expertise, but also on their passion for helping others, and those who live by our core values every day. Our employees are professional, proactive, and passionate; they have perseverance and are team players.

About the position:
We are currently looking to add a Senior Underwriter to our growing team.

Reporting to the Director of Operations, the Senior Underwriter will collaborate with colleagues on all aspects of underwriting for Canadian insurers, and be responsible for a portfolio within the business. The ideal candidate will have experience in many of the following areas: underwriting automation, rules development, case underwriting for mortality and critical illness products, underwriting audits, and product development. The preferred candidate will have experience with both direct insurance and a reinsurance.

What you will do:

• Underwrite new business applications and make underwriting recommendations to our risk partners and ensuring their guidelines are being enforced
• Support partners and advisors with both voice, video and face-to-face contact, as and when required
• Implement and maintain appropriate underwriting practices and processes to service New Business, Renewals, and Policy Change
• Establish and maintain professional business relationships with SLi partners (carriers, reinsurers, and our sales force) in providing underwriting, consulting and educational services to support regional growth and profitability goals
• Provide support and preliminary underwriting assessment of new product and processes upon request and according to guidelines
• Ensure delivery of individual results within appropriate metrics, including quality, quantity, timeliness, and customer satisfaction
• Support and work closely with our both our independent and call centre sales teams
• Collaborate with other SLi departments to share business ideas and achieve excellence in current and future projects
• Ensure incoming applications are complete and liaise with customers / other departments to get missing information

What we are looking for:

• Previous experience as an underwriter for a minimum of 5 years in assessing
• Life and Critical Illness applications in Canada. Experience in the US is an asset. Experience with Disability Income is also an asset.
• Bilingual (French, an asset)
• Experience and comfortable with data collection and analysis
• Excellent communication skills
• Effective multi-tasker, with ability to organize, prioritize and complete assignments efficiently and with a high degree of accuracy
• Very strong organizational skills

What we offer:

• Competitive compensation package
• Paid vacation and personal time
• Health and Dental benefits, including Employee Assistance Program
• Ongoing professional development & training

Specialty Life is also committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Please let us know if you require accommodation at any stage of the recruitment process.

Apply Now

Looking to guide an exciting, aggressively growing Canadian-based InsureTech (Canada, US and beyond)

Who we are:
At Specialty Life Insurance (SLi), we pride ourselves on being one of the largest and most unique Canadian independently owned Third Party Administrators in the insurance industry. We develop, market, distribute, and administer a comprehensive line of life insurance related products that have helped Canadians with their financial and life planning needs for over 11 years. Our team of highly motivated and knowledgeable professionals have proudly helped protect consumers since inception and have been preparing our company for explosive growth over the coming months and years – AND we’re looking for a dynamic CCO to help us along the way.

About the role:
Ensure that within its chosen markets (Canada, now in US, and soon to be Europe) the company always operates within regulatory framework and creates and facilitates appropriate business strategies as the markets and the company evolve. Limit risk exposure by setting internal governance policies and manage the impact of external factors. As part of the leadership team, provide direction, management, and oversight of corporate compliance programs, while maintaining up-to-date awareness of emerging issues, regulations, standards and best practices.

Location: Toronto, Ontario (however if workable, open to candidates from anywhere in Canada)

What we are looking for:

• 10+ years progressive life insurance compliance experience (minimum 2-3 years at the CCO level), preferably also with involvement/management of digital marketing platforms.
• Excellent judgement and analytical skills with the ability to collect, organize, analyze and disseminate significant information with attention to detail and accuracy.
• Proven ability to successfully review and challenge business, client and advisor risk management practices and outcomes with both an entrepreneurial and consumer experience mindset.
• Ability to prioritize key deliverables, multi-task and work well under pressure and deadlines.
• A leader with integrity and credibility and with strong relationship management (internal/external), with solid influencing, vision and execution skills.
• English – with preference given to bilingual candidates: English & French and/or Spanish.

If you as a CCO really want to make your mark in our industry’s future – and you can clearly demonstrate you have what we’re looking for, we encourage you to contact us as soon as possible.

Specialty Life is committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Please let us know if you require accommodation at any stage of the recruitment process.

Apply Now

Who we are:
Specialty Life Insurance (SLi) is one of the largest Canadian independently owned InsurTech companies, who not only researches, designs, prices and engineers individual life insurance product and unique processes, but also perform all aspects of policy issuance, premium collection, commissions management and inforce services (basically everything, but pay the claim – that is done via our select reinsurance and carrier partners).

With over 12 years in the business, we offer comprehensive Life Insurance products that help the widest possible range of Canadians with their life insurance needs. Over 250,000 Canadians a year have relied on our products and the advice we help facilitate.

We look to hire individuals based not only on their expertise, but also on their passion for helping others, and those who live by our core values every day. Our employees are professional, proactive, and passionate; they have perseverance and are team players.

About the position:
We are currently looking to add a Bilingual Senior Underwriter to our growing team.

Reporting to the Director of Operations, the Bilingual Senior Underwriter will collaborate with colleagues on all aspects of underwriting for Canadian insurers and be responsible for a portfolio within the business. The ideal candidate will have a financial services background and be comfortable with all elements of financial analysis, risk assessment and underwriting automation. You will underwrite and make recommendations to our risk partners and ensure their guidelines are being enforced.

What you will do:

• Provide support to members of the underwriting department in the areas of underwriting operations, procedures and policy endorsements and policies
• Ensure thorough understanding of underwriting standards and compliance to underwriting rules and guidelines
• Maintain a high level of knowledge regarding insurance products; underwriting guidelines and procedures; medical terminology, human health, and diseases
• Support partners and advisors with both voice, video and face-to-face contact, as and when required
• Implement and maintain appropriate underwriting practices and processes to service New Business, Renewals, and Policy Change
• Establish and maintain professional business relationships with SLi partners in providing underwriting, consulting and educational services to support regional growth and profitability goals
• Provide support and preliminary underwriting assessment of new product and processes upon request and according to guidelines
• Ensure delivery of individual results within appropriate metrics, including quality, quantity, timeliness, and customer satisfaction
• Recommend, implement, and maintain the appropriate service policies, processes, and practices to address continuous improvement initiatives
• Support and work closely with both our Independent and Call Centre sales teams
• Collaborate with other SLi departments to share business ideas and achieve excellence in current and future projects
• Ensure incoming applications are complete and liaise with customers / other departments to get missing information

What we are looking for:

• Previous experience as an underwriter for a minimum of 5 years in assessing Life and Critical Illness applications.
• Experience with Underwriting Automation, Rules development and
• Underwriting Audits to help us improve procedures.
• Experience in US market would be an asset
• Experience with Reinsurance and Product Development.
• Bilingual: can speak, write, and conduct business in both English and French
• Experience and comfortable with data collection and analysis
• Experience performing underwriting audits when required
• Effective multi-tasker, with ability to organize, prioritize and complete assignments efficiently and with a high degree of accuracy
• Very strong organizational and communication skills

What we offer:

• Competitive compensation package
• Paid vacation and personal time
• Health and Dental benefits, including Employee Assistance Program
• Ongoing professional development & training

Specialty Life is also committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Please let us know if you require accommodation at any stage of the recruitment process.

Apply Now

Are you looking to be a leader with an exciting, aggressively growing Canadian-based InsureTech?

Who we are:
At Specialty Life Insurance (SLi), we pride ourselves on being one of the largest and most unique Canadian independently owned companies in the insurance industry. We develop, market, distribute, and administer a comprehensive line of life insurance related products that have helped Canadians with their life insurance planning needs for over 11 years. We’ve leveraged technology like no other – not just for speed to issue, but to customize the sales and consumer offering and experience. Our team of highly motivated and knowledgeable professionals have proudly helped protect consumers since inception, and we’ve been preparing our company for explosive growth over the coming months and years – NOW we’re looking for a dynamic Leader in Independent Life Insurance Distribution – to help us in that journey.

About the role:
In this role, the Distribution Leader will bring their knowledge and energy to leverage our unique product and proprietary technology to ensure we optimize who gets access to our products and technology, while managing a national wholesaling team to ensure we deliver value to independent Advisors and Distributors in a way that makes sense for all. They will not only provide direction, management, and oversight of the Sales and Marketing efforts, but will also influence the continued development of our product and technology portfolio. Given our nimbleness and creativity, this role will have the latitude not afforded in many insurance companies – looking for someone who can capitalize on that and build unique value.

Location: Toronto, Ontario (if workable, open to candidates from anywhere in Canada)

What we are looking for:

• 10+ years progressive life insurance distribution experience (minimum 5 years at the national level), preferably with involvement/management of individual life insurance product development and/or digital marketing platforms.
• Strong judgement and analytical skills with the ability to measure and manage metrics that deliver value to the company.
• Proven ability to successfully review and challenge business/distribution opportunities and managed them with an ROI mindset.
• Ability to prioritize key deliverables, multi-task and work well under pressure and deadlines.
• A leader with integrity and credibility and with strong relationship management (internal/external), and solid influencing and execution skills.
• English – with preference given to bilingual candidates: English & French.

If you as an Independent Distribution Leader really want to make your mark in our industry’s future – and you can clearly demonstrate you have what we’re looking for, we encourage you to contact us as soon as possible.

Specialty Life is committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Please let us know if you require accommodation at any stage of the recruitment process.

Apply Now

Who we are:
Specialty Life Insurance is one of the largest Canadian independently owned Third Party Administrators. We offer comprehensive Life Insurance products that help a majority of Canadians with their life insurance needs. Over 250,000 Canadians a year have relied on our advice.

Our team of professionals has been proudly helping Canadian consumers with their life insurance needs for over 11 years, and we are committed to providing sound advice that our clients can trust in a warm and caring environment.

We hire individuals based not only on their expertise, but also on their passion for helping others, and those who live by our core values every day. Our employees are professional, proactive, and passionate; they have perseverance and are team players.

About the position:
As a Qualifier, you will be responsible for qualifying leads, delivering a great customer experience and support the growth and revenue goals of the SLI business. This will include working flexible hours, making outbound dials using dialer.

What you will do:

• As first point of contact, call potential clients which have expressed interest in Life & living benefits to connect with SLI licensed advisors.
• Serve as the primary point of contact for outbound leads and general inquiries:
• Passing Qualified leads to the sales team in an efficient and effective manner.
• Creating excellent impression about SLI before connecting client to SLI licensed advisors.
• Engaging clients in professional way during transfer process
• Contribute to team sales success through achievements of individual goals.

What we are looking for:

• Bilingual in French and English.
• Ability to comprehend insurance products and business objectives
• Strong problem-solving ability
• Excellent listening, interpersonal, written and oral communication skills
• Working within Sales environment and Sales objectives
• Post-secondary education or equivalent business experience is ideal
• Ability to maintain composure under pressure or in stressful situations
• Commitment to learning new products, process and technology
• Work effectively in a team environment
• Flexibility to work weekends and evenings

What we offer:

• Paid vacation time
• Health and Dental benefits
• Opportunity to work with engaged and professional team and colleagues
• Ongoing professional development & training
• Opportunities to participate in fun organization activities, such as our Holiday and Summer parties

Specialty Life is committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Please let us know if you require accommodation at any stage of the recruitment process.

Apply Now

We’re growing the team – join us!

Are you looking for a role that offers you the flexibility to work from home? Are you looking for a role that has a proven process that brings interested clients directly to you? And are you looking to join a rapidly growing, dynamic and tech savy organization with a great success story?

At Specialty Life Insurance, we pride ourselves on being one of the largest Canadian independently owned Third Party Administrators. We offer comprehensive Life Insurance related products that have helped over 250,000 Canadians with their financial and life planning needs.

Our team of highly motivated and knowledgeable professionals have been proudly helping Canadian consumers with trusted advice for over 11 years.

We hire individuals based not only on their expertise, but also on their passion for helping others, and those who live by our core values every day. Our employees are amazing: professional, proactive, driven and passionate.

About the position:
As a Pre-Qualifier, you will be responsible for qualifying leads, delivering a great customer experience and support the growth and revenue goals of the SLI business. This will include working flexible hours, making outbound dials using.

Responsibilities:
Serve as the primary point of contact for outbound leads and general inquiries:

• Responsible for outbound calls to prospective customers
• Qualify and rate prospects via phone with the ultimate goal of passing qualified leads to the sales team in an efficient and effective manner
• Stellar ability to multi-task with email management, phone with prospects
• Accurately record information and details of correspondence in our CRM system
• All contact must be made in a polite, effective, and efficient manner, working within the guidelines always provided
• Strong ability to work effectively as a team and deliver best customer experience possible
• Work with management to improve the lead qualifying processes

Requirements

• Ability to comprehend insurance products and business objectives
• Strong problem-solving ability
• Excellent listening, interpersonal, written, and oral communication skills
• Working within sales environment and sales objectives
• Post-secondary education or equivalent business experience is ideal
• Ability to maintain composure under pressure or in stressful situations
• Bilingual – an asset
• Commitment to learning new products, process, and technology
• Work effectively in a team environment
• Flexibility in work weekends and evenings

Apply Now

We’re growing the team – Join us today!

Are you looking for an insurance advisor role that offers you the flexibility to work from home? Are you looking for a role that offers a strong base salary, plus bonuses and a proven process that brings interested clients directly to you? Are you looking to join a rapidly growing, dynamic organization with a great success story?

At Specialty Life Insurance, we pride ourselves on being one of the largest Canadian independently owned Third Party Administrators. We offer comprehensive Life Insurance products that have helped over 250,000 Canadians with their financial and life planning needs.

Our team of highly motivated and knowledgeable professionals have been proudly helping Canadian consumers with trusted advice for over 11 years.

We hire individuals based not only on their expertise, but also on their passion for helping others, and those who live by our core values every day. Our employees are amazing: professional, proactive, and passionate.

About the position:
We are searching for committed, results-oriented individual Bilingual Life Licensed Advisors (LLQP), ready to help protect the lives of Canadians while capitalizing on all incoming consumer inquiries.

Individuals will have direct ownership and accountability for telephone performance and client satisfaction goals. They must have the ability to embrace and drive change, work with a sense of urgency, and have the capability to build positive and lasting relationships with clients.

What you will do:

• Manage incoming and outbound call sales opportunities
• Connect with new and current clients to ensure satisfaction and build authentic, lasting relationships
• Resolve any client inquiries by partnering with the appropriate internal resources

What we are looking for:

• Bilingual – ability to write, speak and conduct business in both English & French
• 2+ years of individual life insurance sales, with certification in good-standing
• Proven ability to self manage in a fast-paced and performance-driven environment
• A passion for helping others and providing consultative customer advice and service
• Excellent communication skills, both written and verbal
• High level of ownership, accountability and the ability to work with a sense of urgency
• Commitment to ongoing service, process, and efficiency improvements
• Comfortable managing client escalations and able to problem-solve creatively

What we offer:

• $50,000 annual base salary with additional bonus opportunities (expected total compensation of $65K)
• Paid vacation and personal time
• Fully company paid Health and Dental benefits, including Employee
• Assistance Program (EAP)
• Comprehensive Advisor training
• Access to clients via qualified leads
• Participation in contests and performance incentives, with the chance to win fantastic prizes
• Ongoing professional development opportunities & training
• Ability to work from home on a full-time basis anywhere in Canada

If this sounds like a fit, we encourage you to apply!

Apply Now

We’re growing the team – Join us today!

Are you looking for an insurance advisor role that offers you the flexibility to work from home? Are you looking for a role that offers a strong base salary, plus bonuses and a proven process that brings interested clients directly to you? Are you looking to join a rapidly growing, dynamic organization with a great success story?

At Specialty Life Insurance, we pride ourselves on being one of the largest Canadian independently owned Third Party Administrators. We offer comprehensive Life Insurance products that have helped over 250,000 Canadians with their financial and life planning needs.

Our team of highly motivated and knowledgeable professionals have been proudly helping Canadian consumers with trusted advice for over 11 years.

We hire individuals based not only on their expertise, but also on their passion for helping others, and those who live by our core values every day. Our employees are amazing: professional, proactive, and passionate.

About the position:
We are searching for committed, results-oriented individual Bilingual Life Licensed Advisors (LLQP), ready to help protect the lives of Canadians while capitalizing on all incoming consumer inquiries.

Individuals will have direct ownership and accountability for telephone performance and client satisfaction goals. They must have the ability to embrace and drive change, work with a sense of urgency, and have the capability to build positive and lasting relationships with clients.

What you will do:

• Manage incoming and outbound call sales opportunities
• Connect with new and current clients to ensure satisfaction and build authentic, lasting relationships
• Resolve any client inquiries by partnering with the appropriate internal resources

What we are looking for:

• Bilingual – ability to write, speak and conduct business in both English & French
• 2+ years of individual life insurance sales, with certification in good-standing
• Proven ability to self manage in a fast-paced and performance-driven environment
• A passion for helping others and providing consultative customer advice and service
• Excellent communication skills, both written and verbal
• High level of ownership, accountability and the ability to work with a sense of urgency
• Commitment to ongoing service, process, and efficiency improvements
• Comfortable managing client escalations and able to problem-solve creatively

What we offer:

• $50,000 annual base salary with additional bonus opportunities (expected total compensation of $65K)
• Paid vacation and personal time
• Fully company paid Health and Dental benefits, including Employee
• Assistance Program (EAP)
• Comprehensive Advisor training
• Access to clients via qualified leads
• Participation in contests and performance incentives, with the chance to win fantastic prizes
• Ongoing professional development opportunities & training
• Ability to work from home on a full-time basis anywhere in Canada

If this sounds like a fit, we encourage you to apply!

Apply Now

We’re growing the team – join us!

Are you looking for an insurance role that offers you the flexibility to work from home? Are you looking for a role that offers a strong base salary, plus bonuses and a proven process that brings interested clients directly to you? Are you looking to join a rapidly growing, dynamic organization with a great success story?

At Specialty Life Insurance, we pride ourselves on being one of the largest Canadian independently owned Third Party Administrators. We offer comprehensive Life Insurance products that have helped over 250,000 Canadians with their financial and life planning needs.

Our team of highly motivated and knowledgeable professionals have been proudly helping Canadian consumers with trusted advice for over 11 years.

We hire individuals based not only on their expertise, but also on their passion for helping others, and those who live by our core values every day. Our employees are amazing: professional, proactive, and passionate.

About the position:
We are seeking committed results-oriented life Licensed Advisors (LLQP), ready to help protect the lives of Canadians while capitalizing on all incoming consumer inquiries, as a Customer Experience Advisor, LLQP or willing to get LLQP certified.

This individual will have direct ownership and accountability for telephone performance and client satisfaction goals. They must have the ability to embrace and drive change, work with a sense of urgency, and have the capability to build positive and lasting relationships.

The opportunity allows for full-time remote work (YES, you can work from home anywhere in Canada!)

What you will do:

• Manage outbound and inbound calls to clients that missed their payments and help them find solutions (making payment arrangements, processing payments, other billings adjustments) etc.
• Manage all incoming and outbound call sales opportunities against performance targets and call quality standards
• Connect with new and repeat clients to monitor consumer satisfaction and build authentic relationships to ensure for success, growth and retention
• Resolve any client inquiries by partnering with the appropriate internal resources, while having overall accountability for client satisfaction
• Build relationships with clients with welcome calls and answering inquiries.
• De-escalate difficult situations and proactively accommodate clients needs

What we are looking for:

• Must have LLQP (Life Licensed Qualified Professional) certification or willing to get LLQP certified
• Experience in (non-face-to-face/face-to-face) insurance sales (preferred) or customer care experience
• Proven ability to self-manage in a fast-paced and performance-driven environment with the ability to drive change, meet goals, while setting a positive example for the department and the company
• Excellent communication skills: ability to listen actively, while clearly communicating opportunities and customer expectations
• High level of ownership, accountability, passion and the ability to work with a sense of urgency
• Commitment to ongoing service, process, and efficiency improvements
• Comfortable with managing client escalations and creative problem solving
• Empathetic and personable professional who can build trusted relationships, sometimes with a more senior demographic

What we offer:

• $38K annual base salary plus commission
• Paid vacation and personal time
• Health and Dental benefits, including Employee Assistance Program
• Participation in contests and performance incentives, with the chance to win fantastic prizes
• Ongoing professional development & training

Specialty Life is also committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).

Please let us know if you require accommodation at any stage of the recruitment process.

Apply Now

We’re growing the team – join us!

Are you looking for an insurance role that offers you the flexibility to work from home? Are you looking for a role that offers a strong base salary, plus bonuses and a proven process that brings interested clients directly to you? Are you looking to join a rapidly growing, dynamic organization with a great success story?

At Specialty Life Insurance, we pride ourselves on being one of the largest Canadian independently owned Third Party Administrators. We offer comprehensive Life Insurance products that have helped over 250,000 Canadians with their financial and life planning needs.

Our team of highly motivated and knowledgeable professionals have been proudly helping Canadian consumers with trusted advice for over 11 years.

We hire individuals based not only on their expertise, but also on their passion for helping others, and those who live by our core values every day. Our employees are amazing: professional, proactive, and passionate.

About the position:
We are seeking committed results-oriented life Licensed Advisors (LLQP), ready to help protect the lives of Canadians while capitalizing on all incoming consumer inquiries, as a Customer Experience Advisor, LLQP or willing to get LLQP certified.

This individual will have direct ownership and accountability for telephone performance and client satisfaction goals. They must have the ability to embrace and drive change, work with a sense of urgency, and have the capability to build positive and lasting relationships.

The opportunity allows for full-time remote work (YES, you can work from home anywhere in Canada!)

What you will do:

• Manage outbound and inbound calls to clients that missed their payments and help them find solutions (making payment arrangements, processing payments, other billings adjustments) etc.
• Manage all incoming and outbound call sales opportunities against performance targets and call quality standards
• Connect with new and repeat clients to monitor consumer satisfaction and build authentic relationships to ensure for success, growth and retention
• Resolve any client inquiries by partnering with the appropriate internal resources, while having overall accountability for client satisfaction
• Build relationships with clients with welcome calls and answering inquiries.
• De-escalate difficult situations and proactively accommodate clients needs

What we are looking for:

• Must have LLQP (Life Licensed Qualified Professional) certification or willing to get LLQP certified
• Experience in (non-face-to-face/face-to-face) insurance sales (preferred) or customer care experience
• Proven ability to self-manage in a fast-paced and performance-driven environment with the ability to drive change, meet goals, while setting a positive example for the department and the company
• Excellent communication skills: ability to listen actively, while clearly communicating opportunities and customer expectations
• High level of ownership, accountability, passion and the ability to work with a sense of urgency
• Commitment to ongoing service, process, and efficiency improvements
• Comfortable with managing client escalations and creative problem solving
• Empathetic and personable professional who can build trusted relationships, sometimes with a more senior demographic

What we offer:

• $38K annual base salary plus commission
• Paid vacation and personal time
• Health and Dental benefits, including Employee Assistance Program
• Participation in contests and performance incentives, with the chance to win fantastic prizes
• Ongoing professional development & training

Specialty Life is also committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).

Please let us know if you require accommodation at any stage of the recruitment process.

Apply Now

We’re growing the team – join us!

Are you looking for an insurance role that offers you the flexibility to work from home? Are you looking for a role that offers a strong base salary, plus bonuses and a proven process that brings interested clients directly to you? Are you looking to join a rapidly growing, dynamic organization with a great success story?

At Specialty Life Insurance, we pride ourselves on being one of the largest Canadian independently owned Third Party Administrators. We offer comprehensive Life Insurance products that have helped over 250,000 Canadians with their financial and life planning needs.

Our team of highly motivated and knowledgeable professionals have been proudly helping Canadian consumers with trusted advice for over 11 years.

We hire individuals based not only on their expertise, but also on their passion for helping others, and those who live by our core values every day. Our employees are amazing: professional, proactive, and passionate.

About the position:
We are seeking committed results-oriented life Licensed Advisors (LLQP), ready to help protect the lives of Canadians while capitalizing on all incoming consumer inquiries, as a Customer Experience Advisor, LLQP.

This individual will have direct ownership and accountability for telephone performance and client satisfaction goals. They must have the ability to embrace and drive change, work with a sense of urgency, and have the capability to build positive and lasting relationships.

The opportunity allows for full-time remote work (YES, you can work from home anywhere in Canada!)

What you will do:

• Manage outbound and inbound calls to clients that missed their payments and help them find solutions (making payment arrangements, processing payments, other billings adjustments) etc.
• Manage all incoming and outbound call sales opportunities against performance targets and call quality standards
• Connect with new and repeat clients to monitor consumer satisfaction and build authentic relationships to ensure for success, growth and retention
• Resolve any client inquiries by partnering with the appropriate internal resources, while having overall accountability for client satisfaction
• Build relationships with clients with welcome calls and answering inquiries.
• De-escalate difficult situations and proactively accommodate clients needs

What we are looking for:

• Must have LLQP (Life Licensed Qualified Professional) certification
• Experience in (non-face-to-face/face-to-face) insurance sales (preferred) or customer care experience
• Proven ability to self-manage in a fast-paced and performance-driven environment with the ability to drive change, meet goals, while setting a positive example for the department and the company
• Excellent communication skills: ability to listen actively, while clearly communicating opportunities and customer expectations
• High level of ownership, accountability, passion and the ability to work with a sense of urgency
• Commitment to ongoing service, process, and efficiency improvements
• Comfortable with managing client escalations and creative problem solving
• Empathetic and personable professional who can build trusted relationships, sometimes with a more senior demographic

What we offer:

• $50K annual base salary plus commission
• Paid vacation and personal time
• Health and Dental benefits, including Employee Assistance Program
• Participation in contests and performance incentives, with the chance to win fantastic prizes
• Ongoing professional development & training

Specialty Life is also committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).

Please let us know if you require accommodation at any stage of the recruitment process.

Apply Now

We’re growing the team – join us!

Are you looking for an insurance advisor role that offers you the flexibility to work from home? Are you looking for a role that offers a strong base salary, plus bonuses and a proven process that brings interested clients directly to you? Are you looking to join a rapidly growing, dynamic organization with a great success story?

At Speciality Life Insurance, we pride ourselves on being one of the largest Canadian independently owned Third Party Administrators. We offer comprehensive Life Insurance products that have helped over 250,000 Canadians with their financial and life planning needs.

Our team of highly motivated and knowledgeable professionals have been proudly helping Canadian consumers with trusted advice for over 11 years.

We hire individuals based not only on their expertise, but also on their passion for helping others, and those who live by our core values every day. Our employees are amazing: professional, proactive, and passionate.

About the position:
We are searching for committed, results-oriented individual Life Licenced Advisors (LLQP), ready to help protect the lives of Canadians while capitalizing on all incoming consumer enquiries.

Individuals will have direct ownership and accountability for telephone performance and client satisfaction goals. They must have the ability to embrace and drive change, work with a sense of urgency, and have the capability to build positive and lasting relationships with clients. Did we mention that our Advisors have the flexibility to work from home (Yes, you read that correctly – we think it’s amazing too!)?

What you will do:

• Manage incoming and outbound call sales opportunities
• Connect with new and current clients to ensure satisfaction and build authentic, lasting relationships
• Resolve any client inquiries by partnering with the appropriate internal resources

What we are looking for:

• 2+ years of individual life insurance sales, with certification in good-standing
• Proven ability to self manage in a fast-paced and performance-driven environment
• A passion for helping others and providing consultative customer advice and service
• Excellent communication skills, both written and verbal
• High level of ownership, accountability and the ability to work with a sense of urgency
• Commitment to ongoing service, process, and efficiency improvements
• Comfortable managing client escalations and able to problem-solve creatively

What we offer:

• $50,000 annual base salary with additional bonus opportunities
• Paid vacation and personal time
• Fully company paid Health and Dental benefits, including EAP
• Comprehensive Advisor training
• Access to clients via qualified leads
• Participation in contests and performance incentives, with the chance to win fantastic prizes
• Ongoing professional development opportunities & training
• Ability to work from home on a full-time basis anywhere in Canada

Specialty Life is also committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Please let us know if you require accommodation at any stage of the recruitment process.

If this sounds like it might be a fit, we encourage you to apply!

Apply Now

We’re our growing team today!

Are you looking for an insurance advisor role that offers you the flexibility to work from home? Are you looking for a role that offers a strong base salary, plus bonuses and a proven process that brings interested clients directly to you? Are you looking to join a rapidly growing, dynamic organization with a great success story?

At Specialty Life Insurance, we pride ourselves on being one of the largest Canadian independently owned Third Party Administrators. We offer comprehensive Life Insurance products that have helped over 250,000 Canadians with their financial and life planning needs.

Our team of highly motivated and knowledgeable professionals have been proudly helping Canadian consumers with trusted advice for over 11 years.

We hire individuals based not only on their expertise, but also on their passion for helping others, and those who live by our core values every day. Our employees are amazing: professional, proactive, and passionate.

About the position:
We are searching for committed, results-oriented individual Bilingual Life Licensed Advisors (LLQP), ready to help protect the lives of Canadians while capitalizing on all incoming consumer inquiries.

Individuals will have direct ownership and accountability for telephone performance and client satisfaction goals. They must have the ability to embrace and drive change, work with a sense of urgency, and have the capability to build positive and lasting relationships with clients.

What you will do:

• Manage incoming and outbound call sales opportunities
• Connect with new and current clients to ensure satisfaction and build authentic, lasting relationships
• Resolve any client inquiries by partnering with the appropriate internal resources

What we are looking for:

• Bilingual – ability to write, speak and conduct business in both English & French
• 2+ years of individual life insurance sales, with certification in good-standing
• Proven ability to self manage in a fast-paced and performance-driven environment
• A passion for helping others and providing consultative customer advice and service
• Excellent communication skills, both written and verbal
• High level of ownership, accountability and the ability to work with a sense of urgency
• Commitment to ongoing service, process, and efficiency improvements
• Comfortable managing client escalations and able to problem-solve creatively

What we offer:

• $50,000 annual base salary with additional bonus opportunities (expected total compensation of $65K)
• Paid vacation and personal time
• Fully company paid Health and Dental benefits, including Employee
• Assistance Program (EAP)
• Comprehensive Advisor training
• Access to clients via qualified leads
• Participation in contests and performance incentives, with the chance to win fantastic prizes
• Ongoing professional development opportunities & training
• Ability to work from home on a full-time basis anywhere in Canada

If this sounds like a fit, we encourage you to apply!

Apply Now